Terms of Service
Welcome to EliteTimeworks. By accessing our website and utilizing our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before proceeding.
At EliteTimeworks, we pride ourselves on delivering exceptional luxury watchmaking and repair services. Our commitment to quality craftsmanship and customer satisfaction is paramount. These terms govern your use of our services and set forth the obligations of both parties.
All services provided by EliteTimeworks are subject to our standard operating procedures, which may be updated from time to time. You acknowledge that it is your responsibility to review these terms periodically to stay informed of any changes. Continued use of our services after modifications signifies your acceptance of the new terms.
Our luxury timepieces are meticulously crafted and repaired by skilled artisans. Each watch undergoes rigorous quality checks to ensure that it meets our high standards. We reserve the right to refuse service if we believe that the requested work does not align with our quality guidelines.
In the event of any disputes regarding our services or the interpretation of these terms, you agree to contact us directly at legal@elitetimeworks.com. We strive to resolve any issues amicably and encourage open communication to foster a positive experience.
EliteTimeworks takes data protection seriously. We adhere to applicable data protection laws and employ security measures to safeguard your personal information. Your data will not be shared with third parties without your explicit consent, except as required by law.
Our pricing structure is transparent, and all fees will be communicated before any work commences. Payment for services is expected upon completion, unless otherwise agreed upon. Please note that all transactions are processed securely to protect your financial information.
We value your time and investment in our services. If you are unsatisfied with the outcome of our work, please contact us within 30 days to discuss your concerns. We will do our utmost to rectify any issues and ensure that you are completely satisfied with your experience at EliteTimeworks.
These terms and conditions are governed by the laws of Ireland. Any legal disputes arising from your use of our services will be handled in the courts of Galway. By using our services, you consent to the jurisdiction of these courts.
If you have any questions or require further clarification regarding our terms of service, please do not hesitate to reach out via email at legal@elitetimeworks.com or call us at +353 91 797 666. We are located at Lydon's of Knockdoe, Carraghy, Claregalway, Co. Galway, Ireland, and welcome any inquiries you may have.
Terms of Return
At EliteTimeworks, we pride ourselves on our commitment to excellence in luxury watchmaking and repair. We understand that with such valuable pieces, ensuring satisfaction with your purchase is paramount. Therefore, we have established a clear and fair return policy tailored to meet the expectations of our discerning clientele.
Our return policy allows customers to return watches or repair services within 30 days from the date of receipt. This time frame provides adequate opportunity for our clients to assess their purchase and ensure it meets their standards of luxury and craftsmanship.
To initiate a return, please contact our customer service team at legal@elitetimeworks.com or call us at +353 91 797 666. Our dedicated representatives will guide you through the return process, ensuring a seamless experience that reflects the luxury service we promise.
All returned items must be in their original condition, with all tags and packaging intact. We understand that luxury timepieces are delicate items, and we ask that you handle them with care during the return process. If the item shows signs of wear or damage, we reserve the right to refuse the return or apply a restocking fee.
Please note that personalized or custom-made items are not eligible for return unless they are defective. This policy allows us to maintain the exclusivity and individuality of our bespoke services, which are a hallmark of EliteTimeworks.
Upon receiving your returned item, our quality assurance team will inspect it to ensure it meets our return standards. Refunds will be processed to the original payment method within 7-10 business days after the inspection is completed. We appreciate your patience during this time as we ensure every detail aligns with our luxury standards.
In the rare event that you receive a defective item, please contact us immediately. We will arrange for a prompt exchange or repair at no additional cost. Our goal is to ensure that every EliteTimeworks piece you own is nothing short of perfect.
For any further questions regarding our return policy or additional assistance, feel free to reach out to us. Our customer service team is always ready to provide support and ensure your experience with EliteTimeworks is exceptional.
We take pride in our craftsmanship and the trust our clients place in us. At EliteTimeworks, we are more than just a luxury watchmaker; we are your partners in preserving time. Thank you for choosing us, and we look forward to serving you with the utmost care and excellence.
Our physical location is at Lydon's of Knockdoe, Carraghy, Claregalway, Co. Galway, Ireland, where you can also visit us for any inquiries or to experience our offerings firsthand. We are excited to help you find or restore your ideal timepiece.